[HCM - ITL FREIGHT MANAGEMENT] Sea Freight Operation Supervisor

[HCM – ITL FREIGHT MANAGEMENT] Sea Freight Operation Supervisor

Supervise and manage daily sea freight operations, including booking, documentation, customs clearance, and delivery coordination.
Lead and develop the sea freight operations team through coaching, performance reviews, and continuous improvement.
Maintain strong relationships with carriers, agents, customs brokers, and clients to ensure service excellence.
Monitor shipment status and proactively address delays or disruptions.
Ensure timely and accurate billing, invoicing, and reporting for all sea freight activities.
Review and control shipment P&L to align with company budget and KPIs.
Promote operational efficiency by identifying and implementing cost-saving initiatives.
Ensure compliance with internal policies and external regulations.
Support escalations from customers and internal teams; provide prompt and effective solutions.
Participate in customer visits and manage customer-specific SOPs and performance reports.
Handle recruitment, onboarding, and training for new team members when required.
Take part in project assignments and business trips as needed.

Bachelor’s Degree in Logistics, Supply Chain Management, or related fields.
5–8 years of experience in ocean freight operations, with at least 2 years in a supervisory role.
Solid knowledge of forwarding and logistics procedures.
Proficient in logistics systems and MS Office (Excel, Word, PowerPoint).
Strong English communication skills, both written and verbal.
Excellent leadership, problem-solving, and interpersonal skills.
DGR certification is a plus.
Willingness to work overtime or weekends and travel for business as required.

Full salary during probation
Full salary insurance + personal health insurance
13th month salary + KPI bonus
Lunch allowance, parking allowance
12 days of annual leave, 01 Birthday leave
Employee family bonding activities: Family Day, Happy Hour, Yoga Club at the company
Training programs to develop career paths
Company trips and lots of fun internal activities.
CSR activities (planting trees, donating books…)