[Aviation – HAN] CARGO RESERVATION & CUSTOMER SERVICES

(This position will work for Air Cargo sector- GSA/GSSA for Airlines at HAN Market.

Working location: Lancaster Luminaire, 1152 Lang street, Lang Thuong, Dong Da, Ha Noi.

PURPOSE AND SCOPE

Handling customer inquiries and concerns related to cargo services
Process and manage cargo reservations, bookings and provide customer service to customers of in charged Airlines

Managing cargo reservations and bookings, ensuring accurate and efficient processing of customer requests and requirements
Make every effort to resolve any cases involving damage, missing cargo, and other miss duties
AWB stock control.
Prepare Cargo Booking List and send to Interline Airlines partner (feeder) for planning.
Submit report timely and correctly to Sales Supervisor/ Manager.
Ability to adapt with raising problems and deal with them efficiently & independently. Critical issues are escalated to Sales Manager or Cargo Manager.
Handling customer inquiries and concerns related to cargo services, providing personalized support and timely resolution of issues.
Providing customers with accurate and up-to-date information on cargo shipments, flight schedules, and service options.
Addressing customer inquiries regarding cargo rates, routes, and shipment tracking, and providing relevant assistance and guidance.
Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines’ standards.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.
Compliance with Principal Airline & other Interline airlines partner’s (feeder) Manual & circulars to ensure cargo bookings are in line with regulation, policies.
Other tasks assigned by the Cargo Manager.

Having 1-2 years of experience in Air cargo field (both Airlines and Freight forwarding).
Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
Bachelor’s degree in Aviation/Business Administration/Foreign Trade Economic, Logistics, Supply Chain.
Having knowledge about Aircraft type/ULD, Air Cargo is a plus point.
Fluent in English (4 skills)
Be willing to work overtime and follow the airline’s work schedule.
Strong communication and customer focus.
Ability to work independently and as part of a team.
Positive attitude and a willingness to learn.

Competitive salary and attractive benefits.
At least 12 days of annual leave and holidays according to Government regulations.
Participate in professional training courses related to Air Cargo as well as internal training courses to develop soft skills.
Participate in company engagement activities (company trip, family day, sporting day,…) as well as contribute ideas to build the company (Innovation award).

TP Hồ Chí Minh

TP Hồ Chí Minh

TP Hồ Chí Minh

31.7.2025

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