[HCM - ITL Freight Management] Senior Sea Freight Customer Service Executive

[HCM – ITL Freight Management] Senior Sea Freight Customer Service Executive

Follow booking matrix and submit booking to Carrier; release SO to shipper.
Able to handle & mange all ocean export shipments from A-Z
Ask D/N and invoice from carrier for preparing the payment’s request
Send D/N to client or agent and follow up the payment
Follow up with accountant about payment to carrier to get MBL
Update systems and follow KPI as per Customer’s SOP.
Ensure all troubles are solved or escalated to leader and manager timely.
Keep good relationships with all partners, such as: carriers, vendors, internal and external customer, etc., to gain their best support.

Minimum 03 years of experience in a similar position, preferably in a freight forwarding company.
Solid knowledge and hands-on experience in handling ocean export shipments, especially US and EU lanes.
Bachelor’s degree or college diploma, preferably in International Business, Logistics, Supply Chain, or related fields.
Good command of English (equivalent to Level B or above), especially in business communication and email.
Proficient in Microsoft Office applications: Word, Excel, PowerPoint.
Strong communication, problem-solving, and time management skills.
Able to work independently and collaboratively in a team-oriented environment.
Customer-oriented mindset with the ability to maintain strong relationships with carriers, vendors, and internal/external clients