PURPOSE AND SCOPE
As an Agency Sales Supervisor in Regional & Trade Lane Agency Dept., you are responsible for working with ITL overseas agents on sales activities, quote for RFQ/ or biddings, negotiate and close won for new business in order to gain higher customer satisfaction, higher share from customers, and perform set budget of REV and GP. You report to manager about these key agent business growth, opportunities or challenges.
Besides, you do sales activities for new agent development and support sales teams in pricing with overseas agents.
Direct reporting to Regional and Trade Lane Agency Manager.
PERFORMANCE
- Develop customers pipeline
- Develop new business from new agents: Discover new opportunities with partners on website/own relationship.
- Remain loyalty agents.
- Identifying potential agents to secure new business. Hunting big agents.
- Reduce the number of lost agents/customers
- Increasing number of new agents/customers introduced by current agents/customers.
- To develop and enhance local and overseas business through good strategies/planning.
- Ensure consistent development of revenues accordance to the set targets by effective management.
- Creating business solutions and consistent improvement & profitability.
- Provide customer excellent customer service
- Keep follow up and reply to customer/agent timely
- Good communication with product team/customer/agent
- Flexible to solve problem.
- Maintain good attitude to serve, consult to customer
- Integration with product team.
- Maintain professional internal and external relationships that meet custom: offer the best of rate with high performance; Visiting the client frequently.
- Proactively establish and maintain effective working team relationships with all support departments: Keep the good service quality currently client is using; Keep good relationship; Check the client's need and supporting.
- Good communication and building relationship
OPERATION EXCELLENCE
- Collaborating with Product team to build SOP, KPI per agent and distributed to the relevant to follow up, together with agent do weekly/monthly/annual appraisal as needed.
- Collecting market situation, trends and share with client; attend seminars.
- Provide outstanding and exceptional customer service.
- Identify and implement new process plan to improve customer support service, working process, save time, save cost.
- Manage Operations activities such as customer complaint, delivery status.
- Detect risks and conflicts in the team to solve in time
- Release useful idea to improve working environment, working process or encourage co-worker.
- Teamwork efficiency: support and back up for other team members
HUMAN RESOURCE MANAGEMENT
- Compliance with Company Regulation, policies, SOP of BU, current law.
- Motivate colleagues; build solidarity and mutual support within department as well as with other departments
- Self-learning through read book, attend working related courses, e learning …
- Training or coaching new employees or intern (if any)
- Build up the talent successor.
- Compliance with all policies of ITL, Company Regulation, Current law.
- Attend all activities of BU/ Dept. with positive spirit.
EXPERIENCE
- At least 2-3 years of experience in logistics/freight forwarding industry, has proven record, client base and leadership qualities
- University degree, major in the relevant fields.
- English with fluent 4 skills (listening, speaking, reading comprehension, writing).
- Good at Internet, MS Office (Excel, Word, Power Point)
- Good skill of Interpersonal communication and Customer Service
- Ability to work under pressure and have good team work and regular job rotation spirit
- Good with figures, responsible, careful, detail-oriented, dynamic and hard-working.
- Expats is preferable
