Follow daily booking from customers/agents
Contact with airlines to check the rates, space & quote to internal sales
Instruct team book with airlines
Monitor daily activities of team members & support them in resolving the troubles if any
Set up SOP/ IOP, processes in line with customer’s requirements and internal processes.
Monitor KPI customer weekly & improve if having any failure to ensure achieve expectation performance
Have the customer services improvement and customer- centricity mindset
Check files weekly to ensure team complete file in the system timely & exactly
Support other member of air team when necessary
Bachelor Degree in International Business/ Supply Chain/ Logistics, or related field.
Having at least 2-year experience in the same position.
Basic knowledge about import / export process.
Good at customer service and problem solving skills.
Good command of English
Well organized and detailed, able to work under high pressure.
Have sense of responsibility & teamwork spirit.