MÔ TẢ CÔNG VIỆC

Making the documentation:

• Reserve booking to airlines on time
• Send the booking confirmation to customer on time
• Track and trace shipment daily and keep update to client.
• Work close with carrier to resolve any space problem if any
• Communication with client/agent daily.
• Following key account SOP and client specific SOP if any
• Coordinating with commercial team to ensure all handling step will be according to SOP and company’s strategy.
• Complete billing process: issueing Debit Note/Credit note/SOA.

Handle document exactly:

• Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly
• Finish job file on time per month

KPI:

• Manage work item on client’s system and complete within SLA
• Manage KPI weekly

External Complaint from customer: Take care customer careful & satisfy the customer requests

Internal Complaint from Customers

• Work closely with other BU to get the full information to handle the shipment
• Support other BU to provide the best service to the customers

Initiative:Create new initiative for development and improvement

Compliance assurance: Follow the ITL regulations strictly

RESPONSIBILITY

• Ensure to send the booking, document on time
• Ensure to finish files before deadline
• Ensure to satisfy customer request
• Ensure no complaints from internal & external customers

YÊU CẦU CÔNG VIỆC

QUALIFICATIONS

• Bachelor, college of foreign trade economic
• Knowledge of Transportation industry
• Good in English (B Level)
• Good Computer skills (MS Office)

INTERNAL & EXTERNAL RELATIONSHIPS

• Report directly to A/F supervisor from AF Dept
• Report Indirectly to Head BU as required
• Interaction with other BU: Sales, Operation, …

EXPERIENCE

• Min. 1 year – experience of the role
• Working for Logistic, Transportation, Express …is preferred

SKILLS  & COMPETENCY

• Team work
• Adaptability
• Communication
• Initiative
• Customer – oriented
• Planning – Organizing & Supervising

COMPETENCY

• Business Acumen
• Leading Others
• Integration
• Customers Centric
• Integrity