Responsibilities
- Represen Airline to recieve booking from customers.
- Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise.
- Providing customers with accurate and up-to-date information on cargo shipments, flight schedules, and relevant assistance and guidance.
- Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines standards.
- Coordination with Space Control & Sales for booking orientation & handle reservation
- Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.
- Compliance with Principle’ Manual & circulars to ensure cargo bookings are in line with regulation, policies.
- AWB stock control.
- Prepare Cargo Loading Plan for flights and coordination with Space Control and Operation team to maximize capacity and loading.
- Collaborating with internal teams to coordinate cargo handling, shipment tracking, and documentation requirements to meet customer needs.
- Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
- Perform other duties as assigned.
- Working at: SGN OFFICE | SCSC Building, 30 Phan Thuc Duyen, Ward 4, Tan Binh, HCM.
Qualifications
- Minimum of 2 year of booking & CS experience in Aviation/GSA/Air Forwarder.
- Having knowledge about Aircraft type/ULD, Air Cargo Basic.
- Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
- Priority for candidates have IATA Certificates.
- Good in English.
- Strong communication and interpersonal skills.
- Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Positive attitude and a willingness to learn.
Benefits
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Opportunity for professional growth and development.