Job Description
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Provide quality customer service in accordance to set KPIs and service standards.
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Accept bookings & orders placed by customers.
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Keep up to date with the latest product, marketing and service information for the delivery of service to customers.
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Demonstrate good telephone etiquette when dealing with both internal and external customers
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Listen, probe and question in order to clarify and understand customers’ needs.
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Follow-up on complex cases to ensure customer satisfaction.
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Provide customers feedback for continuous improvements.
Job Requirement
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Fresh graduated
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Good English communication.
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Customer oriented with good interpersonal and communication skills.
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Proficient in Microsoft Office applications.
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Highly adaptable to a fast-paced and dynamic environment.
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Decisive and able to analyze/resolve complex problems for customers.
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Able to work under pressure and handle a high volume of work.
