• Provide quality customer service in accordance to set KPIs and service standards.
• Accept bookings & orders placed by customers.
• Keep up to date with the latest product, marketing and service information for the delivery of service to customers.
• Demonstrate good telephone etiquette when dealing with both internal and external customers.
• Understand SOP (standard operating procedure) of Air and Sea document handling.
• Listen, probe and question in order to clarify and understand customers’ needs.
• Follow-up on complex cases to ensure customer satisfaction.
• Provide customers feedback for continuous improvements.
• Report to Manager every week about status of all clients.

• Diploma/degree in any fields.
• Knowledge of customer service.
• Experienced in relevant position in 1-2 years.
• Good Korean communication is preferable.
• Good knowledge of Korean market is preferable.
• Customer oriented with good interpersonal and communication skills.
• Proficient in Microsoft Office applications.
• Highly adaptable to a fast-paced and dynamic environment.
• Decisive and able to analyze/resolve complex problems for customers.
• Able to work under pressure and handle high volume of work.

Benefits

• 13th month salary + bonus.
• Full salary insurance + personal health insurance.
• Full salary during probation.
• Birthday leave.
• Employee family bonding activities: Family Day, Happy Hour, Yoga Club at the company.
• Training programs to develop career paths.
• Company trips and lots of fun internal activities.