Customer Service (Team Leader)

Why Join Us
  • Attractive Salary
  • Probation = Official (Salary)
  • Allowance for lunch, telephone, business trip, seniority 
  • Social Insurance (Full Salary)
  • Bonus 1-2 months at year end
  • Professional working environment
Job Description
  • Plan, organize, direct and leading CS staff to meet the Company overall objectives
  • Manage and control the sub-contractor
  • Improve customer service experience, create engaged customers and facilitate growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service staff and nurture an environment where they can excel through encouragement and empowerment
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Plan, control and direct activities of the CS force to secure maximum resources for the Company’s products
  • Produce regular reports, analysis & forecast for Senior Management on current market/product development and trend including customer reactions
  • Recommend the suitable sub-contractors for BOD  
Job Requirement
  • Bachelor Degree 
  • Have knowledge about Logistics/Transportation 
  • At least 2 years working experience as Customer service
  • Proficiency in English(B Level) and MS Office
  • Good at data analyzed 
  • Working for Trucking company is preferable
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and lead
  • Strong client-facing and communication skills
  • Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned
  • Go to business trip as required
  • Join some other Projects as required