REQUIREMENTS:

- Coordination with Space Control & Sales for booking orientation & handle reservation
- Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.
- Compliance with Airlines circulars to ensure cargo bookings are in line with regulation, policies.
- AWB stock control.
- Arrange Cargo Loading Plan for flights and coordination with Operation team.
- Help desk information (outgoing & incoming cargo)
- Tracing/tracking.
- Handle claim, solve irregularity (both outgoing & incoming).
- Reservation handling/confirmation to customer.
- Helpdesk information.
- Other misc duties

QUALIFICATIONS:

• University graduate or same level by experience;

• Knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;

• Fluent in English and Vietnamese