- Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
- Sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
- Monitor space availability ex hub for sales orientation.
- Support Cargo Manager in market rate update/competition trend/feedback by customer in terms of pricing.
- Support Manager to develop other products within AVS2 team.
- Working in close contact with the Customer Service team provides the first point of contact for clients.
- The purpose of the department is to provide an excellent customer experience throughout all steps of a shipment, from pre-sale to after-sale.
- Utilize fully all chances about the space as well as the rates to increase the volume/selling rate to make the highest revenue and profit.
- Work with team and airlines principal for space from hub.
- Ensures customers are: providing information on the status of a shipment, proactively advising customers in case of irregularities, and starting the tracing process;
- Responsible for accurate invoicing by matching the bookings to the correct rates and conditions, and deal with customer rate disputes.
- Take care of services to limit missing/damaged/delayed so that the freight arrives destination as scheduled
- Respond all involved requirements to the customers in case of delay/missing/damaged/ no information …
- Advise and Instruct the customers all regulations and requirements from Head Office to avoid the problems
- Take care the key and new customer accounts and Often proactively interact with the customers
- Making the weekly/monthly report as required.
- Working location: Ho Chi Minh City.
REQUIREMENTS
- Having 4-5 years of sales experience at coloader or forwarder (air cargo) companies.
- Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
- Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic, Logistics, Supply Chain.
- Prefer candidates who have knowledge about Aircraft type/ULD, Air Cargo.
- Fluent in English and Vietnamese
- Good in Microsoft Office Suite (Word, Excel, Outlook).
- Be willing to work overtime and follow the airline's work schedule.
- Strong communication and customer focus.
- Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Positive attitude and a willingness to learn.
- Competitive salary and attractive benefits.
- 15 days of annual leave and holidays according to Government regulations.
- Participate in professional training courses related to Air Cargo as well as internal training courses to develop soft skills.
- Participate in company engagement activities (company trip, family day, sporting day,...) as well as contribute ideas to build the company (Innovation award).
