JOB DESCRIPTION:
(This position will work for VFS Global)
(This position will work for VFS Global)
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Delivering ICT services:
- Be responsible for maintaining and monitoring a computer, including its hardware, software, and networks for the safety and maximum access to the user and fixes its problems promptly as well.
- Be responsible for updating and monitoring IT inventory including software and hardware
- Prepare IT facilities for newcomers in advance based on the newcomer process
- Classify, prioritize and follow up requests of end-users to provide IT service effectively and professionally
- Be responsible for monitoring and maintaining facilities such as Wifi system, CCTV, Fax, Telephone, PBX, Printers to work stable
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Participating in administrating the Network and System:
- Involve the ICT Infrastructure projects due to assignments by line leaders
- Administrate and maintain the network and system on delegated duties
- Responsible for managing/exchanging with ICT SPOC/VFS/IT BP of ITL regarding information related to setting up operating systems at VFS HAN.
- Exchange and receive information from VFS with VAC management when there are new requests or new projects.
- Responsible for Managing/guiding/communicating with the IT BP team supporting VFS HAN to ensure compliance with VFS requirements for new projects & daily operations professionally.
- Responsible for reporting to VFS HAN when receiving new requests related to Infra/ technology before confirming with VFS.
- Must consult with IT Team and ICT Infrastructure Manager at Holding for professional advice.
Location: Ocean Park Building, 01 Dao Duy Anh, Dong Da, Ha Noi.
REQUIREMENT:
- Graduate or equivalent degree
- Ability to communicate in English
- Proficiency in MS office & good typing speed
- A fast learner, ability to multi-task and work independently under high pressure
- At least 2 years’ experience in IT technical role.
- Knowledge about software Installation and troubleshooting. (Desktop/laptops/printers).
- Able to work independently.
- Have knowledge and experience on Windows Server, Active Directory, Microsoft SQL.
- Knowledge about the firewalls and antivirus protection systems.
- Have knowledge about IT security frameworks and standards.
- Having experience in administrating and supporting Email Office 365
Onboard time: as soon as possible
