Duties and responsibilities include, but are not limited to:

Delivering ICT services:

• Be responsible for maintaining and monitoring a computer, including its hardware, software, and networks for the safety and maximum access to the user and fixes its problems promptly as well.
• Be responsible for updating and monitoring IT inventory including software and hardware
• Prepare IT facilities for newcomers in advance based on the newcomer process
• Classify, prioritize and follow up requests of end-users to provide IT service effectively and professionally
• Be responsible for monitoring and maintaining facilities such as Wifi system, CCTV, Fax, Telephone, PBX, Printers to work stable
• Support user some task about TMS system, Warehouse system, assign to a high-level team relate when can not resolve

Participating in administrating the Network and System

• Involve the ICT Infrastructure projects due to assignments by line leaders
• Administrate and maintain the network and system on delegated duties
• Assist ICT Supervisor in suggesting initiatives to improve ICT services as well as the network and system infrastructure