Junior Ocean Freight Customer Service Executive

Our Joint Venture in Logistics field is looking for Customer Services – Ocean Export as follows:
  1. Roles and Responsibilities
  • Manage daily booking from suppliers/shippers/sales etc and communicate with sales owner to get shipping instruction.
  • Arrange booking and get booking confirmation from allocated carriers.
  • Rate quotation for general inquiry (if needed)
  • Customer relationship (external & internal), work with customers and vendors to improve our performance and service
  • Billing checking, confirmation with overseas, send pre-alert
  • Be responsible for follow up and complete the assigned shipments, the daily work  within the team, sales support, ensure the timely and proactive communication with customers and other related parties.
  • Ensure the daily excellent service provided and the KPI met, reduce risk and potential claims.
  • Other works arranged by direct supervisor or manager.
 
  1. Education and Experience requirements
  • Bachelor Degree or above
  • Graduated from university majoring in logsitcs, supply chain...
  • Well operation knowledge, good experience in operation and fluent English.
  • Knowledge of ocean cargo process flow. 
  • Experience in Cargowise system is the plus
 
  1. Job Skills, Personality and Competencies for this position
  • Reliable, well organized, honest, team-player.
  • Excellent communication skill in both Vietnamese and English, responsible, active.
  • Good PC skills in MS Word, MS PowerPoint and MS Excel