Responsibilities:
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Place booking with airlines/ GSA/CSA
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Issue booking to customers as their requirement
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Working with customer (supplier, direct shipper, forwarder), carriers (airlines, GSA, CSA) terminal and relevant partners related to the shipment.
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Coordinating with other departments to complete and ensure cargo progress.
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Work closely with internal operations to meet customer’s requirements
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Resolve related issues arisen.
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Control buying rate and selling rate in the system
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Track and monitor shipments status and inform customer accordingly
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Maintain good relationships with both internal and external stakeholders
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Handle all customer’s enquiries timely and effectively
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Ensure compliance with customers Standard Operating Procedures
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Monitors progress to achieve month end targets
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Reporting to higher level as regular basis.
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All other ad-hoc work instructions from Supervisor / Manager
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Joining full training lessons which are organized or nominated by managers
Requirements:
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Basic knowledge on cargo commodity as per IATA rules and regulation
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Graduated from university with specialization in in Economics, Transportation, and International Business.
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At least 03 years experienced in forwarding, logistics.
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Good at Internet, MS Office (Excel, Word, Power Point).
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Good skill of Customer Service
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Good at English (speaking & writing)
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Good with figures, responsible, careful, detail-oriented, and good at teamwork.
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Basic knowledge on air cargo as per IATA rules and regulation
