RESPONSIBILITIES:
70% of workload in Customer Services
- Support to make reservations for customers on flights operated by airlines represented by the company
- Create bookings on the airline system, input relevant information into the system to track cargo status
- Understand schedules and regulations of each airline to efficiently meet customer booking requirements.
- Monitor and control available space on flights to meet customer booking requirements.
- Optimize the use of available space, ensuring efficiency and convenience for customers.
- Ensure customers are well taken care of from booking to completion of their cargo flights.
- Answer questions and provide timely information to customers regarding schedules, necessary documents, airline regulations, and policies, and assist in resolving issues during transportation.
- Receive and address feedback promptly and effectively to improve service quality and build trust with customers.
- Manage each Airlines AWB inventory, arrange AWB to customer when required.
- Other tasks arise according to the actual situation.
- Back up OPS team for making reservation and follow up booking and asking space from airline partner
- Support OPS team to send booking confirmed with flight schedules to the shipper/agent
- Monitor and stand by at cargo ramp side in case of special cargo loading un-loading
- Filing all import and export documents including Cargo and Mail manifest
- Report to local Sale representative in both commercial and operational areas.
REQUIREMENTS:
- Both Male or Female candidate are welcome to apply.
- Bachelor's degree in Aviation/Business Administration/Foreign Trade/International Economic.
- Have 1 year of booking & CS experience in Aviation/Air Forwarder is preferred.
- Fresh graduated is welcome to apply.
- Using English fluently with 4 skills
- Strong communication and interpersonal skills.
- Strong feeling of Customer Service.
- Well computer skill, proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Positive attitude and a willingness to learn.
- Multi-tasking and can work under pressure
- An attractive salary package.
- A professional and dynamic work environment.
- Full social insurance coverage as mandated by law.
- Opportunities to collaborate directly with prestigious airlines worldwide, expand your professional network, and enhance your expertise.
- Access to comprehensive training programs that equip you to quickly adapt to your role and advance your career.
- Numerous opportunities for career advancement into managerial and specialized positions within the company.
