[HCM - ITL FREIGHT MANAGEMENT] Senior Air Freight Customer Service Executive

[HCM – ITL FREIGHT MANAGEMENT] Senior Air Freight Customer Service Executive

Place booking with airlines/ GSA/CSA
Issue booking to customers as their requirement
Working with customer (supplier, direct shipper, forwarder), carriers (airlines, GSA, CSA) terminal and relevant partners related to the shipment.
Coordinating with other departments to complete and ensure cargo progress.
Work closely with internal operations to meet customer’s requirements
Resolve related issues arisen.
Control buying rate and selling rate in the system
Track and monitor shipments status and inform customer accordingly
Maintain good relationships with both internal and external stakeholders
Handle all customer’s enquiries timely and effectively
Ensure compliance with customers Standard Operating Procedures
Monitors progress to achieve month end targets
Reporting to higher level as regular basis.
All other ad-hoc work instructions from Supervisor / Manager
Joining full training lessons which are organized or nominated by managers

Basic knowledge on cargo commodity as per IATA rules and regulation
Graduated from university with specialization in in Economics, Transportation, and International Business.
At least 03 years experienced in forwarding, logistics.
Good at Internet, MS Office (Excel, Word, Power Point).
Good skill of Customer Service
Good at English (speaking & writing)
Good with figures, responsible, careful, detail-oriented, and good at teamwork.
Basic knowledge on air cargo as per IATA rules and regulation

Full salary during probation
Full salary insurance + personal health insurance
13th month salary + KPI bonus
Lunch allowance, parking allowance
12 days of annual leave, Birthday leave
Employee family bonding activities: Family Day, Happy Hour, Yoga Club at the company
Training programs to develop career paths
Company trips and lots of fun internal activities.
CSR activities (planting trees, donating books…)