[Aviation – HAN – Nội Bài] Sales Support & Customer Service Executive (Min. 2 Years Experience)

Working location: Noi Bai – Ha Noi (Room 343, ALS Cargo Terminal, Noi Bai Int’l Airport, Ha Noi, Vietnam).
Interview location: Noi Bai – Ha Noi
Please send your CV directly to elio.tuyen@itlavs.com
OB time: as soon as possible.
Quantity: 01
Air Cargo – GSA/GSSA (WestJet Cargo, Aztec Airways, Challenge Airlines and other Offline Airline products).

Manage sales support and customer service activities for assigned Offline Airline products.
Prepare quotations, pricing proposals and booking arrangements.
Develop and maintain relationships with freight forwarders and key customers.
Coordinate with overseas partners, airlines and operations teams to ensure smooth shipment handling.
Monitor cargo bookings, shipment status, revenue and service performance.
Support business development activities and identify new sales opportunities.
Handle customer enquiries, claims and service recovery.
Prepare sales reports, market updates and performance analysis.
Ensure compliance with airline policies and company procedures.
Perform other duties assigned by the Line Manager.

Minimum 2 years of experience in Pricing, Sales or Customer Service within an airline, GSSA or freight forwarding company.
Good understanding of air cargo operations and pricing.
Strong customer service and communication skills.
Good command of written and spoken English.
Proficient in Microsoft Office.
Able to work independently and under pressure.
Willing to work at Noi Bai International Airport.

In this position, you will have the opportunity to work and expand your network with Airlines.
Competitive salary, good benefits and attractive Sales Incentive.
Birthday leave, 12 days of annual leave and holidays according to Government regulations.
Participate in professional training courses related to Air Cargo as well as internal training courses to develop soft skills.
Participate in company engagement activities (company trip, family day, sporting day,…) as well as contribute ideas to build the company (Innovation award).

31.8.2026

TP Hà Nội

TP Hồ Chí Minh

TP Hồ Chí Minh

TP Hồ Chí Minh